FAQs

Are the products FDA approved?

Though the FDA (by law) does not approve dietary supplements, our products are made in FDA registered and compliant facilities. That means our products are manufactured in accordance to the FDA’s current Good Manufacturing Practices (cGMPs), which help ensure quality and safety.

Are you sustainable, ethical and inclusive?

Yes, we strive to operate in an ethical and sustainable manner by keeping you, the environment and those we work with in mind. All of our packaging is recyclable, and our products are shipped from a U.S. based facility and are manufactured in the U.S. and Europe. All facilities operate efficiently and safely, and we are always looking for ways to promote diversity and inclusion within our organization.

What payment methods do you accept?

We accept all major credit and debit cards plus PayPal, Amazon Pay, Apple Pay, Shop Pay and more. We do not currently accept cryptocurrency of any kind.

Are payments secured?

When making purchases on our site, SSL technology (Secure Socket Layer) is used to protect your personal information when it's being sent over the Internet. It encrypts sensitive information and prevents it from being accessed once submitted. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers.

What is the return policy?

REFUNDS & REPLACEMENTS

Changed your mind? No problem! You have 30 days from your original purchase date to return new, unused, and unopened products to receive a full refund. Just reach out to us at hi@maudzie.com for return instructions.

For items lost in transit, we will conduct an investigation with the carrier first (this may take up to four weeks). If it’s determined the package can’t be retrieved, we will send a replacement or issue a refund.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. 

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

  • Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Please note, we may request proof of damage or that the item is unused prior to processing a return. A photograph along with a brief explanation of the issue is what we generally need. We will then review the issue and notify you of the approval or rejection of a replacement/refund.

If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 2-5 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within 5-7 business days.

CANCELLATIONS

Having second thoughts? No worries, we understand things change. That’s why we have a 24 hour cancellation policy. If you need to cancel your order, you must contact us within 24 hours of the order date and time.

LATE OR MISSING REFUNDS

If you haven’t received a refund within 5-7 business days, contact your bank - there is often some processing time before a refund is posted on their end (usually 7-10 business days). If you’ve done all of this and you still have not received your refund, please contact our customer support team for assistance.

EXCHANGES

We do not currently offer exchanges, only returns and refunds.

What items are not eligible for returns?

Sales items, special orders, personalized or custom-made products, final sale merchandise, opened and/or used products, or products that are specified as not eligible for return in its description are final sale and cannot be returned.

How long does it take to receive my refund?

Refunds are issued once your return has been accepted and processed. You will receive an email from us once your return is received. You will also receive an email from us once your refund has been issued. It then generally takes 5-7 business days for the refund to reflect to your original mode of payment. If you have any additional questions regarding your refund, please reach out to us at hi@maudzie.com.

What are the shipping costs?

We offer $6.99 standard shipping on all U.S. orders under a pound. Prices will vary depending on the weight and volume of each order (see our shipping policy for further details). Orders take 2-5 business days to process and then 3-4 business days for delivery. We use a variety of carriers including UPS, USPS, and FEDEX. Please note that with any carrier, orders and their ship times may be delayed.

Do you offer sales and promotional codes?

We offer a 10% discount to new customers via newsletter sign up, and to first-time subscribers who setup repeat deliveries. Special offers and sales are done throughout the year. Please note that you can use only one promo code per order. Free shipping applies to all orders, discounted and full price, so long as the order total is over $99. Sale items are excluded from promos as they are already fully discounted, unless indicated otherwise. An order placed without a promo code cannot be retroactively applied.

What kind of packaging do you use?

We value sustainability, so our products are shipped in either cardboard or die-cut boxes and filled with crumpled kraft paper to prevent any damage to the products. Additionally, all of the products within the order are wrapped separately in biodegradable craft paper to avoid scratches on the product containers. All of our shipping material is recyclable.

What are your terms and conditions?

You can view our terms and conditions here.


What is your privacy policy?

View our privacy policy here.

 

 I can’t login to my account. What should I do?

If you're experiencing problems trying to log in to the website, please check which error message you are receiving. The most common error is typing in a wrong email address or password. You can always choose to create a new password if you wish.  If you have any issues logging in to your account, contact us via email.