Refund Policy

REFUNDS & REPLACEMENTS

Changed your mind? No problem! You have 30 days from your original purchase date to return new, unused, and unopened products to receive a full refund. Just reach out to us at hi@maudzie.com for return instructions.

For items lost in transit, we will conduct an investigation with the carrier first (this may take up to four weeks). If it’s determined the package can’t be retrieved, we will send a replacement or issue a refund.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. 

• For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

• Claims deemed an error on our part are covered at our expense and are either replaced or fully refunded.

Please note, we may request proof of damage or that the item is unused prior to processing a return. A photograph along with a brief explanation of the issue is what we generally need. We will then review the issue and notify you of the approval or rejection of a replacement/refund.

If your claim gets approved, and you require a replacement, we will have a new order shipped to you within 2-5 business days. In case you request a refund, a credit will be automatically applied to your credit card or original method of payment within 5-7 business days.

CANCELLATIONS

Having second thoughts? No worries, we understand things change. That’s why we have a 24 hour cancellation policy. If you need to cancel your order, you must contact us within 24 hours of the order date and time.

LATE OR MISSING REFUNDS

If you haven’t received a refund within 5-7 business days, contact your bank - there is often some processing time before a refund is posted on their end (usually 7-10 business days). If you’ve done all of this and you still have not received your refund, please contact our customer support team for assistance.

EXCHANGES

We do not currently offer exchanges, only returns and refunds.